Military experence is preferred for this junior-level position (with a minimum of 3-5 years of hands-on experience required) that will provide technical support to users of computer software and hardware running the Windows®, Macintosh®, or Linux® operating system. He/She can be more effective in the workplace and enhance the customer service experience for all the users he supports if he/she has the ability to troubleshoot and repair problems via e-mail, phone, or in person. These individuals can solve both hardware and software problems, diagnose and resolve network connectivity problems, and help with product updates. This important support role demands knowledge that is current and applicable to the user's environment. The specialist has been put in place to be the first line of defense when problems arise that demand proper and professional levels of communication. Often, there is a need for a steady and patient teacher to navigate through a confusing and difficult software application. Usually, a desktop support specialist will be an expert in several software applications. Sometimes, when new applications are introduced, the user will need to be educated on its functionality and features. Becoming a teacher can be the most demanding but also the most rewarding part of this role. Along with being a guru and a great communicator, this characteristic helps to make an effective and valued team member.
The specialist will provide the following job functions under direction from a more senior specialist:
The Contractor support shall include: